ENGLISH FOR PE

Unit 4: giving and asking for information, making appointments, confirming conditions & dates of shipping and reception of products.
Speaking on the phone:
1. In this link you will find a short lesson on how to speak on the phone in English, with the most basic structures & vocab.
Some listening exercises:
http://www.5minuteenglish.com/mar26.htm 
http://www.5minuteenglish.com/feb19.htm

http://www.5minuteenglish.com/aug20.htm

2. Technical problems: dropped calls, if a called extension is busy or there is no answer, etc.
Exercises here.

3. Asking for information/Giving information
http://www.ihbristol.com/useful-english-expressions/example/asking-for-information/6

http://www.saberingles.com.ar/cursoturismo/lesson01/03.html

http://englishspeak.wpengine.com/5-english-phrases-for-asking-for-information/

Exercises here

4. Expressing lack of understanding and asking for clarification
Info:
http://www.myenglishpages.com/site_php_files/communication-lesson-lack-of-understanding-clarification.php
https://sites.google.com/site/selfaccesstips/Home/speaking-tips
http://www.uefap.com/speaking/group/grouplan.htm
 Exercises here.

5. Shipping/reception conditions
Some examples:
http://www.yasuhara.eu/information/shipping/shipping-conditions/
http://www.enzolifesciences.com/shopping-cart/checkout/shipping-conditions-and-costs-by-country/
http://www.bohle-group.com/shop/content.php?content_id=32
Exercises here.